Metters, Richard <br/><br/>
Successful Service Operations Management / 
by Richard Metters, Kathryn King Metters, Madeleine Pullman, and Steve Walton 
 - 2nd ed. 
 - New Delhi:  Cengage Learning India Pvt.Ltd,  2006. 
 -  xxii, 406p. 
<br/><br/> Includes Name Index and Subject Index. 
<br/><br/><label>ISBN: </label>9788131517734 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management<br/>Operations Management<br/>Services
<br/><br/><label>Dewey Class. No.: </label>005.5 P60