TY  - BOOK
AU  - Metters, Richard
TI  - Successful Service Operations Management
SN  - 9788131517734
U1  - 005.5 P60 
PY  - 2006///
CY  - New Delhi
PB  - Cengage Learning India Pvt.Ltd
KW  - Management
KW  - Operations Management
KW  - Services
N1  - Includes Name Index and Subject Index
ER  -