000 00323nam a2200133Ia 4500
008 220509s9999 xx 000 0 und d
020 _a0
100 _aButtl Francis
245 0 _aCustomer relationship management : concepts and technologies
260 _bButterworth
_c0
300 _a1
546 _aENGLISH
942 _CBK
999 _c2840
_d2840